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Enhancing Business Communication Skills
Objectives
This program is designed to help the participants sharpen their communication skills specifically keeping in mind the present day needs. The program will cover finer elements of Verbal, written, telephonic & email based interactions.
"Skill in the art of communication is crucial to a leader's success. He can accomplish nothing unless he can communicate effectively."
Target Audience:
Executives at various levels
Duration:
Two days
Brief Contents
Day One
1. Ice Breaker – A starter – Climate Settings
Basics of Communication:
• What is communication?
• Framework for communication
Types & modes of Communication:
• What are types of Communication
• Modes of communication
– One Way Communication
– Two way Communication
Importance & Art of listening:
• What is Listening
• Barriers to Listening
• How to develop effective communication Skills
Interpersonal relationship & communication
• What do we mean by interpersonal relations?
• How our response affect others
• How to communicate responsibly
• Proactive Communication
Day Two
Overcoming the Barriers to Communication
• What are barriers to communication?
• How to overcome the Barriers
Developing Effective Public Speaking Skills
• How to master the art of Public Speaking
• -Tips on Public Speaking
Communication Skills for Negotiations:
• How to interact & Negotiate for Win-win
Business Writing Skills
• The foundation of effective business writing
• Act of writing better
Action Plan to enhance communication effectiveness